Meet Our Staff
Rob Felten Estimator 1. What was your First Job? My...
Phoenix Restoration takes a unique approach to hiring. We look first at the person. We only hire people that are ethical, good communicators and take pride in their company and their craft.
We have also put processes in place to allow our company to operate as smoothly during times of crisis or local catastrophe as we do during non critical times. Each of our employees has a normal role and an “emergency role”. Our owners and Account Execs has been formally trained in Customer Relationship “soft skills” and Water Mitigation, allowing them to switch hats and step into a customer facing roles to perform triage and emergency services at customer sites during times of emergency. This allows us to respond to many more claims with an unprecedented amount of Customer compassion and competence.
We also have employees that can jump into the role of “Logistics Director”, managing and dispatching equipment, supplies and resources.
In addition, a number of our full time construction staff is trained and certified in water restoration, allowing them to drop the hammer and mange the mitigation process at the homeowners site. Our customers (our agents) receive the quickest and most effective service possible.